APP SUPPORT
Need help with the 360 Val Thorens app? Get in touch with our team.
Contact us
For app questions, technical issues or incorrect information, email:
To help us investigate a technical issue, please include:
Your iPhone model and iOS version.
The app version you are using.
A short description of the problem and when it happens.
A screenshot, if helpful.
Please do not send passwords, payment details or other sensitive information. Remove personal information from screenshots before sending them.
VIP table enquiries
To enquire about a VIP table, email:
Please include your preferred date and group size. An enquiry is not a confirmed booking; our team will contact you to discuss availability and arrangements.
The app does not sell VIP tickets or process payments.
Room and restaurant reservations
The Chalet partner section links to external booking services. For questions about an existing reservation, please contact the accommodation or restaurant using the details in your booking confirmation.
Music
The playlist link opens Spotify or your web browser outside the 360 app. Playback and availability are managed by Spotify.
Route information
The route map is a guide, not live navigation. Always follow local signs, opening hours, weather advice and route closures.
Privacy and imagery
For privacy questions or concerns about a photograph or video shown in the app, contact:
Please describe where the image appears so we can locate it.
Read our App Privacy Notice for information about personal data.
